qathu.com

Recensioni:

Gentile Katia, ci dispiace sinceramente per l’indisponibilità sopraggiunta di parte dei prodotti ordinati. Come da comunicazioni inviatele, abbiamo comunque gestito la situazione proponendo immediatamente la soluzione disponibile e procedendo correttamente con l’aggiornamento dell’ordine. Speriamo però abbia apprezzato anche gli aspetti positivi dell’esperienza: • spedizione rapida, • assistenza clienti disponibile, • protezione acquisti, • tracking internazionale, • e lo sconto del 20% applicato al suo ordine. Nel commercio online multi-magazzino può purtroppo capitare che alcune disponibilità cambino in tempo reale dopo la conferma ordine, specialmente su prodotti molto richiesti. La ringraziamo comunque per aver riconosciuto la bontà del servizio e speriamo di poterle offrire un’esperienza pienamente da 5 stelle nel suo prossimo acquisto 😊 — Qathu.com • Online dal 2018 • Negozi fisici attivi dal 1970 • Protezione acquisti Trusted Shops fino a €2.500 • Spedizioni internazionali completamente tracciate • Assistenza clienti multicanale 24/24 • Pagamenti protetti e verificati

Thank you very much for your review and for awarding us 4 stars. We are delighted to read that the products met your expectations and that you found them to offer good value for money. We also appreciate your feedback regarding the delivery time. As an international retailer, we always strive to balance competitive pricing with reliable delivery, and we continuously work with our logistics partners to improve transit times. If your experience with the products and overall service was positive, we would be truly grateful if you would consider updating your review to 5 stars. Feedback from customers like you helps us continue to grow and improve. Thank you again for your trust and for choosing OneBioShop. Kind regards, OneBioShop.com | The Health & Beauty Shop

Per una recensione pubblica, la renderei ferma ma non aggressiva: Dear Jukka, your order was **delivered in just 24 hours**, and you also received a **20% discount** on your purchase. As no comment or specific issue was provided with this 1-star review, we would genuinely appreciate knowing **what aspect of your experience was unsatisfactory**, so that we can understand the reason for the rating. Kind regards, **Qathu.com**

Dear Pascale, we are sorry to see your **1-star review**, especially as your order **#6998 was delivered within approximately 24 hours**. As no comment was included with the review, we are unable to understand what went wrong. Could you please let us know **what happened or what aspect of your experience was unsatisfactory**? We would be happy to look into it and assist you. Kind regards, **Qathu Customer Service**