qathu.com

Recensioni:

Thank you very much for your review and for awarding us 4 stars. We are delighted to read that the products met your expectations and that you found them to offer good value for money. We also appreciate your feedback regarding the delivery time. As an international retailer, we always strive to balance competitive pricing with reliable delivery, and we continuously work with our logistics partners to improve transit times. If your experience with the products and overall service was positive, we would be truly grateful if you would consider updating your review to 5 stars. Feedback from customers like you helps us continue to grow and improve. Thank you again for your trust and for choosing OneBioShop. Kind regards, OneBioShop.com | The Health & Beauty Shop

Gentile Katia, ci dispiace sinceramente per l’indisponibilità sopraggiunta di parte dei prodotti ordinati. Come da comunicazioni inviatele, abbiamo comunque gestito la situazione proponendo immediatamente la soluzione disponibile e procedendo correttamente con l’aggiornamento dell’ordine. Speriamo però abbia apprezzato anche gli aspetti positivi dell’esperienza: • spedizione rapida, • assistenza clienti disponibile, • protezione acquisti, • tracking internazionale, • e lo sconto del 20% applicato al suo ordine. Nel commercio online multi-magazzino può purtroppo capitare che alcune disponibilità cambino in tempo reale dopo la conferma ordine, specialmente su prodotti molto richiesti. La ringraziamo comunque per aver riconosciuto la bontà del servizio e speriamo di poterle offrire un’esperienza pienamente da 5 stelle nel suo prossimo acquisto 😊 — Qathu.com • Online dal 2018 • Negozi fisici attivi dal 1970 • Protezione acquisti Trusted Shops fino a €2.500 • Spedizioni internazionali completamente tracciate • Assistenza clienti multicanale 24/24 • Pagamenti protetti e verificati

Your review states “I did not receive my product”, yet the documented logistics history raises several important factual questions that readers deserve to evaluate carefully. • Was the order processed and paid successfully? Yes. • Was the shipment dispatched? Yes. • Was a tracking number provided? Yes — LX054294585NL. • Was the shipment confirmation email sent? Yes, on 14 April 2026. • Was the order archived as fulfilled? Yes. • Was any official carrier claim opened before publishing this review? No documented claim appears. • Was any Trusted Shops Buyer Protection case opened despite protection coverage being available? No. • Why publish a public 1-star reputational accusation before completing a formal carrier investigation process? • Why omit the existence of active tracking and shipment confirmation records? • Why does the review contain no timeline, no delivery investigation details and no objective evidence contradicting the shipment records? It is also important to clarify what is objectively documented: • order processed successfully, • payment completed, • shipment dispatched, • tracking assigned, • shipment confirmation sent, • logistics history archived and verifiable. At present, the review provides only a conclusion — “I did not receive my product” — without any objective factual framework allowing third parties to determine: • whether the parcel is delayed, • misdelivered, • awaiting local handling, • under carrier investigation, • or subject to another logistical circumstance entirely external to the seller. There is a substantial difference between: • “a carrier issue requiring investigation”, and • publishing a definitive reputational accusation against the retailer without presenting verifiable evidence or completed carrier findings. — Qathu.com • Online stores active since 2018 • Physical stores active since 1970 • Trusted Shops Buyer Protection up to €2,500 • Fully tracked international shipping • 24/24 multilingual customer support • Protected and verified payment systems • Thousands of international orders managed every year • Officially registered and verifiable company