We understand your frustration following the outcome of the PayPal dispute. However, public insults and generic accusations do not change the objective facts of the transaction. Your order was processed, shipped and managed through traceable systems, with customer protections available throughout the purchase process, including secure payment methods and free Trusted Shops buyer protection options at checkout. We would genuinely like to understand: Which specific part of the service was allegedly “very bad”? Was the parcel shipped? Yes. Were tracking updates provided? Yes. Did you contact our support team before publishing a defamatory one-line review? Did you use the available buyer protection channels correctly and provide all requested evidence during the PayPal review? A payment dispute being rejected does not automatically transform a completed transaction into seller misconduct. Fortunately, online commerce operates on documented evidence, carrier scans, payment provider investigations and verifiable timelines — not on emotional statements after an unfavorable claim outcome. If you wish to provide concrete and verifiable details, we remain available to review them professionally.

Dear Tanja Engels, We have reviewed order reference #136520 and, at this time, the review consists solely of a 1-star rating without any description of the issue or any prior contact with our customer support team. Could you please clarify why such a severe rating was left without first giving us the opportunity to verify or assist with the matter? Did you receive the wrong product? Was the parcel damaged? Was there a delivery issue? Did you contact our support team and not receive a reply? At present, no support requests or problem reports appear to be associated with your order. We would also like to remind readers that: all shipments are fully trackable; we use secure payment systems and buyer protection services; customers benefit from EU withdrawal rights where applicable; our multilingual support team assists customers across Europe daily; thousands of international orders are processed regularly with active post-sale assistance. A review without any factual explanation unfortunately does not help other customers understand what allegedly went wrong, nor does it allow us to investigate any concrete issue. We remain fully available to review and resolve any genuine and documentable problem related to the order.

This 1-star review is objectively incomprehensible and entirely devoid of any concrete detail. The order was processed with a 20% discount, delivered within 24 hours, and covered by buyer protection up to €2,500 via Trusted Shops. No actual issue is mentioned — neither a product defect, nor a logistical problem, nor any prior contact with customer support. Assigning the lowest possible rating in the complete absence of verifiable justification does not reflect a genuine purchasing experience, but rather an arbitrary and unsubstantiated judgment. We remain fully available, as always, to review any specific and documented concern — none of which has ever been received to date.

Le terme “caoutchouc” est souvent utilisé de manière générique pour indiquer un matériau souple et flexible. Le produit fourni est conforme à la fiche technique du fabricant. Il est fabriqué en élastomère thermoplastique (TPE/TPR), matériau flexible, hygiénique et adapté au contact buccal. Il ne s’agit pas de caoutchouc naturel (NR), lequel est rarement utilisé pour ce type de produit pour des raisons de stabilité et d’hygiène. La description et les spécifications correspondent aux informations du fabricant. Concernant le délai, l’expédition internationale suit les hubs logistiques européens standard. Le délai annoncé lors du paiement a été respecté. Le produit est donc conforme tant dans sa composition que dans sa livraison

This 1-star review is objectively incomprehensible and entirely devoid of any concrete detail. The order was processed with a 20% discount, delivered within 24 hours, and covered by buyer protection up to €2,500 via Trusted Shops. No actual issue is mentioned — neither a product defect, nor a logistical problem, nor any prior contact with customer support. Assigning the lowest possible rating in the complete absence of verifiable justification does not reflect a genuine purchasing experience, but rather an arbitrary and unsubstantiated judgment. We remain fully available, as always, to review any specific and documented concern — none of which has ever been received to date.