20% discount, delivered in less than 24 hours, protected up to €2,500 — at that point, what exactly is there to complain about?

Dear Aleksandr, We find your statement imprecise and potentially misleading. The product you purchased is an original item supplied through official distribution channels. The reference to “pine forest scent” indicated on the label is a descriptive fragrance note, not a literal or standardized olfactory guarantee. As clearly known in cosmetics, scent perception is subjective and may vary significantly from person to person. No defect, alteration, or non-conformity has been reported or evidenced. Your feedback therefore reflects a personal expectation mismatch, not a product fault. We invite you to verify directly with the manufacturer that the formulation and fragrance profile are fully compliant with the declared specifications. For completeness: The item shipped corresponds exactly to the ordered product The batch is compliant and authentic No anomalies have been detected in storage or logistics Public statements suggesting otherwise, without objective basis, risk being misleading for other customers. Should you wish to proceed with a formal evaluation, we remain available to assist through appropriate and verifiable channels. Best regards, Customer Care Team

20% discount, delivered in less than 24 hours, protected up to €2,500 — at that point, what exactly is there to complain about?

Gentile Laura Cardillo, la Sua recensione a una stella risulta oggettivamente smentita dal contenuto stesso da Lei pubblicato: conferma di aver ricevuto l’ordine puntualmente, a prezzo scontato e con protezione Trusted Shops attiva. In altri termini, sta attribuendo una valutazione negativa a un acquisto regolarmente eseguito e correttamente tutelato, senza indicare alcuna reale criticità. Una recensione di questo tipo non danneggia il nostro operato — semmai evidenzia una manifesta incoerenza tra fatti dichiarati e giudizio espresso. La ringraziamo inoltre per la pubblicità gratuita: aver pubblicamente confermato puntualità, convenienza e protezione acquisti rappresenta, di fatto, una raccomandazione involontaria per chi legge. Cordiali saluti.

Hello Brigitte, Thank you for your order **#128854**. We noticed that the review left for this order is **2 stars**, although the order was **processed, shipped and delivered within the expected delivery window**. For transparency, the shipment was dispatched on time and delivered within the **estimated delivery period (23–27 February)** according to the carrier tracking. If there was **any specific issue with the product or the service**, we would sincerely appreciate if you could let us know, as we are always committed to improving our service. Otherwise, if the order arrived correctly and on time, we would kindly ask you to **consider updating your review**, as ratings help other customers understand the real shopping experience. Thank you again for your purchase. Kind regards Customer Service OneBioShop