Dear Customer, we have carefully reviewed your order #118459, and we would like to clarify that the shipment — consisting of 9 items — was successfully delivered via DHL Express on December 2nd, 2025, to your address in Mount Vernon (tracking number 3066278040). We have not received any communication from you reporting issues with the delivery or with the products received. Of course, we are fully available to assist you with any post-delivery questions or concerns, and our customer service team provides priority support for delivered orders. If there was any misunderstanding or an issue that has not yet been communicated, we kindly ask you to contact us directly so we can address it immediately and offer you the best possible solution. Your feedback is important to us. If your experience was positive and the order was received correctly, we would greatly appreciate if you could update your rating so it accurately reflects the actual outcome of your purchase. We remain at your full disposal.

Dear Wolfgang, thank you for your feedback. We would like to clarify that your order was processed, shipped and delivered correctly and on time, and we did not receive any request for assistance or support from you before this review. If you experienced any issue, even small, we kindly invite you to contact our Customer Care so we can assist you immediately. Our team is always available to help. Kind regards, OneBioShop.com | AQQA S.r.l.

Gentile Cliente, la sua valutazione a una stella è oggettivamente sproporzionata e non rispecchia i fatti. L’ordine è stato consegnato con un solo giorno di ritardo, evento già di per sé marginale e non imputabile a inadempimenti sostanziali. Nonostante ciò, le è stato riconosciuto un rimborso del 60% del costo di spedizione, misura del tutto straordinaria e ben oltre qualsiasi obbligo contrattuale o normativo. Penalizzare un servizio per un ritardo minimo, già integralmente compensato, significa ignorare deliberatamente la realtà dei fatti e il corretto funzionamento della logistica internazionale. La recensione rimane quindi una sua libera opinione, ma non descrive in modo onesto né proporzionato l’esperienza reale, né il livello di assistenza ricevuto. Cordiali saluti Servizio Clienti