Dear Customer, We are genuinely surprised by the content of your review, which does not reflect the facts in any way. We can clearly document that: no threats or improper references to legal action were ever made; all our communications were polite, formal, and fully compliant with standard commercial procedures; every piece of information provided to you was accurate, transparent, and supported by official documentation. Our company has been operating for years in more than 175 countries, serving tens of thousands of satisfied customers, and is certified by Trusted Shops, maintaining high standards of quality, professionalism, and customer care. We firmly reject false, offensive, or unfounded accusations, such as those contained in this comment. Nevertheless, we remain available to provide any clarification through our official support channels, as already offered multiple times. — OneBioShop.com Customer & Legal Operations

Thank you for your feedback. We are very surprised to see a low rating, considering that your order was delivered on time with full tracking, free insurance coverage up to €2,500, and multilingual customer support always available to assist you. We strive to provide every customer with a safe, reliable, and professional shopping experience, and in your case, everything was handled according to the highest standards. We kindly ask you to reconsider your rating, as it does not reflect the quality of service actually provided. Your updated review would help other customers make an informed decision and would be greatly appreciated

⚠️ AVIS TROMPEUR – LIVRAISON ANTICIPÉE, AUCUN MANQUEMENT Cet avis 1 étoile est dépourvu de fondement factuel. Les données de livraison sont claires, vérifiables et incontestables : Numéro de suivi : 6C16356235638 Statut : LIVRÉ Date de livraison : 17 novembre 2025 à 12:14 Adresse : 35 Rue Alfred de Musset, APPT 77 – 31200 Toulouse, France Délai respecté : livraison effectuée 9 jours AVANT la date limite annoncée Le colis contenant Orofluido Elixir 100 ml x3 a été : livré correctement, dans les délais contractuels (largement anticipés), sans incident de transport, sans frais de douane, et acheté avec une remise promotionnelle immédiate de –17 %. Malgré cela, le client a publié un avis 1 étoile sans fournir la moindre explication, sans signaler aucun problème, et sans avoir contacté le service client. Il n’existe : ni retard, ni erreur de produit, ni défaut de livraison, ni litige ouvert. Attribuer une note minimale sans motif, après une livraison anticipée et à prix réduit, ne décrit pas une expérience négative : cela dénature les faits. Nous invitons le client à indiquer précisément ce qui aurait justifié cette note. À défaut, cet avis reste injustifié, trompeur et non représentatif de la réalité.

Hi Steven, we’re sorry for the frustration you’ve felt. For transparency: your order #111492 was placed on 15 September 2025, shipped the same day, and delivered in the US on 19 September 2025 — just 4 days after purchase. No import duties were charged on delivery. The delivery date you mention (October 8) doesn’t match this order’s timeline, so there may be a mix-up with another parcel. If you believe there is still an issue, please contact us at support@onebioshop.com (subject: Order 111492). We’ll be happy to share the proof of delivery and clarify any details. Thank you, OneBioShop Customer Care

Dear Doudou, thank you for your feedback. We would like to clarify that your order #108540 was processed, shipped and delivered correctly and on time, and we did not receive any request for assistance or report of issues from you before this review. If something did not meet your expectations, we kindly invite you to contact our Customer Care so we can help you immediately and provide a solution. We are always available to assist our customers and ensure the best possible experience. Kind regards, OneBioShop.com | AQQA S.r.l.