Dear Elisabeth, thank you for your feedback. We are sorry to read your review and would like to clarify a few important points to ensure full transparency. Your order #117069, placed on 27 October 2025, was processed, packed and shipped within the declared time frame, with full tracking and insurance provided. All deliveries on OneBioShop are protected by the Trusted Shops Buyer Protection, which guarantees: • reimbursement up to €2,500 in case of non-delivery, • secure transaction processing, • verified seller authenticity, • access to mediation and dispute resolution, • transparent communication and documented handling of every claim. We did not receive any request for assistance, return or complaint from you prior to your review. If something was not as expected, you can always contact us and we will gladly assist — this includes return labels, partial or total refunds when applicable, and product replacements according to EU consumer law. Our customer service normally answers within minutes, and all issues are handled following strict Trusted Shops standards to ensure maximum reliability and safety for every customer. We invite you to contact us at support@onebioshop.com so we can fully understand what happened and resolve your case promptly and fairly. Your satisfaction is very important to us, and we remain at your disposal for any clarification. Kind regards, OneBioShop Customer Care

Dear Customer, We are genuinely surprised by your 1-star review, as your order #116743 was: ✔️ correctly processed, ✔️ shipped on time, ✔️ delivered within the expected window, ✔️ and fully confirmed to you via email with tracking number 6C16356177143. Our system shows no complaint, no request for assistance, and no report of any issue from you prior to this review. For full transparency: Your order was placed on 24 October 2025 at 06:04. It was shipped on 31 October 2025 through Express International Service. You received the complete shipment of 8 Selective items, all new, sealed and exactly as advertised. You paid €126.00, already inclusive of French VAT and free express shipping. Your review does not describe any actual problem, nor does it reflect any attempt to contact our Customer Care before posting a negative rating. Because of this, your statement creates a misleading representation of the facts. Trusted Shops has access to all objective logs (order, fulfillment, tracking, and delivery confirmation), which clearly demonstrate that the transaction was handled correctly. We remain fully available at support@onebioshop.com should you wish to clarify the situation or specify the reason for your dissatisfaction. However, we kindly ask that public statements reflect real facts, as inaccurate reviews damage the integrity of the rating system and misinform other consumers. Thank you. — OneBioShop Customer Care

Beste klant, uw verklaring is feitelijk onjuist. Uit de officiële gegevens van de vervoerder blijkt duidelijk dat het pakket correct is verzonden naar het opgegeven adres, en dat het op [10:37 – Bergen op Zoom] is geweigerd door de ontvanger, zoals vermeld in de trackinginformatie: “RETURN IN TRANSIT – PARCEL REFUSED BY CONSIGNEE – RETURN TO SENDER”. Er is dus geen sprake van een niet-aangeboden levering, maar van een bewuste weigering van het pakket bij het aangewezen afhaalpunt (Primera Zonneplein). Onze klantenservice heeft alle nodige informatie verstrekt, volledig in overeenstemming met de verkoopvoorwaarden die u bij aankoop heeft geaccepteerd. Het verspreiden van onjuiste informatie op openbare platforms kan worden beschouwd als laster volgens artikel 595 van het Italiaanse Wetboek van Strafrecht (smaad via internet) en zal worden voorgelegd aan onze juridische adviseurs. Met vriendelijke groet,