Dear Ms Sakalyte, We are sorry to read your review. According to UPS tracking (1ZX2887V0490142033), your order #112954 was successfully delivered on 1 October 2025 in perfect condition. One item was refunded (€7.99 to your Visa via Apple Pay) before delivery, as confirmed by your bank reference. The remaining products were received and kept by you without any issue or return request. We always do our best to ensure a transparent and smooth shopping experience, and we believe your order was handled correctly and fairly in accordance with EU consumer rules. If there has been any misunderstanding, our customer care team will be happy to clarify or assist further — please feel free to contact us directly at info@onebioshop.com . Thank you for your attention. OneBioShop.com – Customer Relations Team

Gentile Sig.ra Oliosi, ci dispiace leggere la Sua recensione. Dai nostri registri risulta che l’ordine n. #113496, effettuato il 22 settembre 2025 e spedito tramite corriere espresso (tracking 181189472828826), sia stato regolarmente consegnato nei tempi previsti e in perfette condizioni. Tutti i prodotti sono stati correttamente spediti, senza segnalazioni di difetti o richieste di reso. OneBioShop opera nel pieno rispetto delle normative italiane ed europee in materia di e-commerce e tutela del consumatore, con l’obiettivo di garantire sempre trasparenza e assistenza completa. Se vi fosse stato un malinteso o un problema che desidera chiarire, La invitiamo volentieri a contattarci all’indirizzo info@onebioshop.com , così da poterLa assistere direttamente. La ringraziamo per l’attenzione. Il Team di OneBioShop.com

Hi Your order has been delivered and signed byyourself. Why are you declaring false statement? If you want a new shipment you have to buy again, without looking for tricks to get something for free.