Dear Ms Sakalyte, We are sorry to read your review. According to UPS tracking (1ZX2887V0490142033), your order #112954 was successfully delivered on 1 October 2025 in perfect condition. One item was refunded (€7.99 to your Visa via Apple Pay) before delivery, as confirmed by your bank reference. The remaining products were received and kept by you without any issue or return request. We always do our best to ensure a transparent and smooth shopping experience, and we believe your order was handled correctly and fairly in accordance with EU consumer rules. If there has been any misunderstanding, our customer care team will be happy to clarify or assist further — please feel free to contact us directly at info@onebioshop.com . Thank you for your attention. OneBioShop.com – Customer Relations Team

Gentile Sig.ra Oliosi, ci dispiace leggere la Sua recensione. Dai nostri registri risulta che l’ordine n. #113496, effettuato il 22 settembre 2025 e spedito tramite corriere espresso (tracking 181189472828826), sia stato regolarmente consegnato nei tempi previsti e in perfette condizioni. Tutti i prodotti sono stati correttamente spediti, senza segnalazioni di difetti o richieste di reso. OneBioShop opera nel pieno rispetto delle normative italiane ed europee in materia di e-commerce e tutela del consumatore, con l’obiettivo di garantire sempre trasparenza e assistenza completa. Se vi fosse stato un malinteso o un problema che desidera chiarire, La invitiamo volentieri a contattarci all’indirizzo info@onebioshop.com , così da poterLa assistere direttamente. La ringraziamo per l’attenzione. Il Team di OneBioShop.com

Hi Your order has been delivered and signed byyourself. Why are you declaring false statement? If you want a new shipment you have to buy again, without looking for tricks to get something for free.

Ci farebbe piacere cosa non è andato con il suo ordine

Gentile Tanja, ci dispiace che la Sua esperienza non sia stata valutata positivamente. L’ordine n. #112387 è stato regolarmente spedito il 18 settembre e consegnato in Slovenia tramite corriere tracciato RE186681805NL entro i tempi previsti. Teniamo molto alla soddisfazione dei nostri clienti e La invitiamo, se ha riscontrato qualsiasi problema con il prodotto o la consegna, a contattarci all’indirizzo info@onebioshop.com: saremo lieti di assisterLa immediatamente. Grazie comunque per il Suo feedback, che ci aiuta a migliorare costantemente il nostro servizio. Cordiali saluti, Il Team OneBioShop

Dear Customer, Thank you for sharing your experience. We are sorry to hear that the service did not meet your expectations. Please allow us to reassure you that our products are shipped via DHL with full tracking and insured coverage (up to €2,500), and that most shipments to the USA arrive at the destination in approximately two business days. We also want to highlight that we regularly offer a 20% discount on our products, and that we have more than ten years of experience in international trade. We would be pleased to review your specific case (order number, any delay, or customs issues) to understand what went wrong and improve our service. Best regards,

Hello, Thank you for your feedback. We are sorry to learn that our service did not live up to your expectations. For clarity: shipments are handled via DHL with full tracking, insured up to €2,500, and delivery is estimated at approximately two business days to the USA. We consistently apply a 20% discount on our products and have more than ten years of experience in international commerce, with ongoing focus on quality and punctuality. We would be happy to discuss your specific case in order to identify any service disruption and to find a satisfactory way forward. Thank you again for your time, Kind regards,

Dear Customer, We are surprised by your negative review, as your order was delivered even earlier than expected, fully protected up to €2,500, and supported by our customer service, always available for assistance. You also benefited from a 17% discount plus an additional 4% voucher. We always strive to guarantee maximum transparency and value. We remain at your disposal should you wish to clarify the reasons for your dissatisfaction. Kind regards,